For all orders we require a security deposit to be paid by debit/credit card or cash. This deposit is refunded when you return the equipment to us.
Paying by debit/credit card (Chip & PIN only)
If paying by card we require a £100 deposit, regardless of how many items are hired, however there are a few conditions for card payments:
1. Chip & PIN must be used – not magnetic swipe or manual entry.
2. We must be shown either a valid UK passport or valid UK photocard driving licence (full or provisional). The name on the ID document must match the name on the payment card and we will take a photo of the ID document as proof.
3. Both the payment card and ID document must belong to the person who signs the hire agreement. This will be the person who is responsible for the security of the equipment until it is returned to us.
4. For larger orders we may request a deposit of over £100. You will be informed of this before we confirm the booking with you.
If any of the above conditions are not met then we will not hand over the equipment.
We strongly advise that you have a backup payment method in case your card is not accepted for reasons outside of our control (such as a damaged card or your bank declining the payment). If your card is not accepted for any reason we will not hand over the equipment.
Paying by cash
It is possible to pay the security deposit with cash (instead of using a bank card) however the deposit amount will be higher. The table below shows the deposit required for each item if paying by cash.
|Uplighting||£25 (per light)|
|UV lights||£100 (per pair)|
How will I get the security deposit back?
We refund deposits using the same method of payment as used to pay us. If you pay on debit/credit card we can refund the payment without the card being present. This means that a friend or relative can return the equipment and we can still process the refund.